Hello Support
I am escalating my support request as I have not received any response in over a week.
To recap:
At this point, I require the following actions without further delay:
I have invested significantly in your hardware and expect professional support and accountability. Removing confirmed reports and leaving critical issues unanswered is not acceptable.
Please provide a concrete response and resolution plan immediately.
Thank you
I am escalating my support request as I have not received any response in over a week.
To recap:
- My initial issue was with the PFD, which your own technical support confirmed as a hardware fault using Fred’s Controller Tester.
- I sent a detailed email outlining the need for an advanced replacement, and I also requested shipment of the missing audio panel bracket that was not included in my original order.
- Despite this, I have received no response for more than a week.
- Adding to this, my forum post documenting the original issue was removed, even though your team had already confirmed the fault.
- Now a new problem has appeared: the MFP “Push to Sync HDG” function is not working, which indicates a broader reliability concern.
At this point, I require the following actions without further delay:
- Ship the missing audio panel bracket.
- Provide advanced replacement units for both the PFD and the MFD, so that I can continue using the system while returning the defective hardware.
- Clarify why confirmed reports are being removed from your forums instead of being addressed transparently.
I have invested significantly in your hardware and expect professional support and accountability. Removing confirmed reports and leaving critical issues unanswered is not acceptable.
Please provide a concrete response and resolution plan immediately.
Thank you
