System not recognizing MDF & PDF

[flightnut39]

does not recognize my G1000;

I have two G1000 units but my system will only recognize one of them The units are a standard and a touchscreen unit. I can set up either the PDF or the MDF but not both of them. How do I get my system to recognize both of my G1000 units? Any help would be greatly appreciated!

Ted Groom

 

[flightnut39]

does not recognize my G1000;

I have two G1000 units but my system will only recognize one of them The units are a standard and a touchscreen unit. I can set up either the PDF or the MDF but not both of them. How do I get my system to recognize both of my G1000 units? Any help would be greatly appreciated!

Ted Groom

I really need some help here! these units are expensive! I use Spad.next and one unit is recognized there but not the other. Might spad.next be the issue? I have requested technical help from Flightsimbuilder and my credit card has been charged but I have no information about the timing. It is a bit frustrating.
Thanks for any help or information.

 

[jbcharleston]

Yes...customer support is nonexistent with this company. I just paid $50 two days ago and got an email to schedule with Flight Sim Coach (3rd party support staff) who actually charges $100 per hour for support. They also have a disclaimer that they may not be able to fix our problems. Ridiculous to spend $2K on g1000 suites and not get any support from these guys. I should have went with RealSimGear, at least they have a phone number.

 

[flightnut39]

Yes...customer support is nonexistent with this company. I just paid $50 two days ago and got an email to schedule with Flight Sim Coach (3rd party support staff) who actually charges $100 per hour for support. They also have a disclaimer that they may not be able to fix our problems. Ridiculous to spend $2K on g1000 suites and not get any support from these guys. I should have went with RealSimGear, at least they have a phone number.

Same thing happened to me. Customers used to get high quality Tech service from flightsimbuilder but apparently not anymore. What good are expensive units that you cannot get repaired when they misfunction. I am 87 years old , love this hobby and now feel like I have wasted thousands of dollars. Personally I feel betrayed. I have already been charged and have little hope of seeing these units working correctly again.